Privacy Policy

1. Data Collection

We collect and process audio data from your business calls, including voice recordings, transcripts, and metadata such as call duration, participants, and timestamps.

2. Use of Data

We use your audio data to:

• Provide transcription and analysis services
• Train and improve our AI models
• Execute automated tasks as configured by you
• Maintain and improve our services

3. Data Processing

Our AI systems process your audio data to extract relevant information, identify action items, and execute predefined tasks. This processing occurs in real-time and may involve automated decision-making.

4. Data Storage and Security

All audio data and transcripts are encrypted both in transit and at rest using industry-standard encryption protocols. We use isolated environments for data processing to prevent unauthorized access.

5. Data Access

Access to your data is strictly limited to authorized personnel on a need-to-know basis. All access is logged and audited regularly.

6. Data Sharing

We do not sell your data. We may share your data with third-party service providers who assist us in providing our services, all of whom are bound by strict confidentiality agreements.

7. Industry-Specific Compliance

Our services are designed to be compliant with regulations such as HIPAA for healthcare, GDPR for EU data subjects, and CCPA for California residents. We provide necessary tools and documentation to help you maintain compliance.

8. Data Subject Rights

We provide mechanisms for you to access, correct, or delete your data, and to export it in a machine-readable format. For GDPR compliance, we act as a data processor, and you remain the data controller.

9. Breach Notification

In the event of a data breach affecting your information, we will notify you within 72 hours of becoming aware of the breach, in compliance with GDPR and other applicable regulations.

10. Changes to This Policy

We will notify you of any significant changes to this policy via email and require renewed consent where necessary.